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1.1 These General Terms and Conditions of Sale (“GTC”) govern the mutual rights and obligations between the respective company of the BeOak group (“Seller”), namely
(i) BeOak Prague s.r.o., Company ID No.: 06214517, with its registered office at Plynární 1617/10, Holešovice, 170 00 Prague 7, Czech Republic;
(ii) BeOak Alpin GmbH, Company ID No.: FL-0002.580.758-2, with its registered office at Feldkircherstrasse 62, 9494, Liechtenstein; or
(iii) JAVORINA, výrobné družstvo, Company ID No.: 00168599, with its registered office at Továrenská 29, Spišská Belá 059 01, Slovakia — and the buyer (“Buyer”) who has concluded with the Seller a purchase contract, contract for work, or another similar contract, under which the Seller supplies goods (“Goods”) and/or related services such as assembly or transport (“Services”) (hereinafter collectively referred to as the “Product”).
1.2 These GTC apply to all contractual relationships established between the Seller and the Buyer in connection with the sale of Goods or the provision of Services by the Seller to the Buyer. The use of the Buyer’s own terms and conditions is excluded.
2.1 The contract (“Contract”) between the Seller and the Buyer is concluded either (i) by the Buyer’s acceptance of the Seller’s offer (“Offer”), or (ii) by the Seller’s acceptance of the Buyer’s order (“Order”). The Order may be placed in particular by e-mail or via the e-shop available at www.javorina.com or www.beoak.com.
2.2 Both the Seller’s Offer and the Buyer’s Order are binding for a period of 7 days. If the Offer is not accepted by the Buyer, or the Order is not accepted by the Seller within this period, it is deemed that no Contract has been concluded.
2.3 The provisions of these GTC form an integral part of the Contract. In the event of any discrepancy between the Contract and these GTC, the provisions of the Contract shall prevail.
3.1 The Goods are delivered to the address specified in the Contract. The delivery cost is determined according to the price list published on the respective Seller’s website, www.javorina.com or www.beoak.com.
3.2 The risk of damage to the Goods passes to the Buyer at the moment of delivery of the Goods, or at the moment when the Buyer fails to take delivery of the Goods or fails to ensure that the Goods are received.
3.3 Partial deliveries are not permitted unless otherwise agreed.
4.1 The estimated delivery date is specified in the Contract.
4.2 If the Seller determines that it is unlikely to deliver the Product within the estimated delivery period, the Seller shall immediately notify the Buyer, stating the reason and the expected delivery date.
4.3 If the Product is not delivered even by the expected delivery date as stated in Article 4.2 of these GTC, the Buyer shall be entitled to a contractual penalty of 0.05% of the purchase price of the undelivered Products for each full week of delay. The total amount of the contractual penalty shall not exceed 5% of the Product price. The Buyer is also entitled to withdraw from the Contract.
4.4 The Buyer must claim the right to a contractual penalty in writing within six months from the date on which delivery was due; otherwise, the right to the penalty expires.
4.5 The Buyer undertakes to accept the delivered Product and confirm receipt on the delivery note or another document provided by the Seller or carrier.
4.6 [APPLICABLE ONLY TO THE SUPPLY OF GOODS] The Buyer is not entitled to refuse the Goods unless such refusal is due to a discrepancy between the details stated on the invoice and the Goods actually delivered.
4.7 [APPLICABLE ONLY TO THE SUPPLY OF GOODS] If the Buyer fails to ensure receipt of the agreed Goods on the delivery date, the Seller shall store the Goods and is entitled to charge the Buyer a storage fee of 0.1% of the price of the undelivered Goods for each commenced day of storage.
4.8 [APPLICABLE ONLY TO THE SUPPLY OF GOODS] The Buyer is obliged to inspect the Goods upon receipt. If any physical damage to the packaging or the delivered Goods is found, a written damage report must be drawn up in the presence of the carrier or the Seller, and this fact must be confirmed by the carrier or the Seller. The Buyer must also proceed in this manner if a discrepancy is found between the quantity of ordered and delivered Goods. By signing the delivery note, the Buyer acknowledges receipt of the Goods and confirms that the Goods were received without apparent defects and in the quantity stated in the delivery note.
5.1 The Product may be paid for (i) by card at the Seller’s store, (ii) by card online, (iii) by bank transfer, or (iv) through payment service providers (such as Skip Pay, Klarna, etc.).
5.2 The specific payment terms are specified in the Contract.
5.3 If the purchase price of the Goods is not paid within the period specified in the Contract, the Contract shall be deemed null and void from the outset. If the purchase price of the Services is not paid within the period specified in the Contract, the Seller is entitled to charge a contractual penalty of 0.05% per day of the unpaid portion of the Service price. The right to full compensation for damages is not affected by the payment of the contractual penalty. The Seller is also entitled to withdraw from the Contract.
6.1 The Goods remain the property of the Seller until the full purchase price has been paid.
6.2 The Buyer shall, upon the Seller’s request, cooperate in taking any measures necessary to protect the Seller’s ownership rights to the Goods in the respective country.
6.3 The retention of title does not affect the transfer of risk under Article 3.2.
7.1 Unless otherwise agreed, the warranty period for Goods sold under the trade name “Javorina” and/or “BEOAK”, and for Javorina and/or BEOAK Goods which, by their design and construction, include functional fittings and connecting materials of the Hettich and BLUM brands, is 5 years, provided that the Buyer is a consumer. If the Buyer is not a consumer, the warranty period for the Goods specified in the first sentence of this article is 24 months. For other Goods or parts of Goods not manufactured under the “Javorina” and/or “BEOAK” brands, as well as for Goods categorized as “OUTLET”, the warranty period is 24 months. The warranty period begins on the date the Buyer takes delivery of the Goods.
7.2 Regardless of the provided warranty for quality, the Seller shall not be liable for defects caused by force majeure, improper handling, assembly, installation, repair, modification, or any other alteration performed by the Buyer in contradiction to the user manual, usual methods of use, or any other unprofessional intervention; by neglecting regular maintenance of the Goods; by using the Goods in a manner other than the recommended or usual one, or other than intended and designed for; by using the Goods in an unsuitable environment considering the characteristics or nature of the material; or by normal wear and tear.
7.3 If the Goods have a defect, the Buyer may request its removal. For complaints, the Buyer is entitled to use the complaint form of the respective Seller, available at https://www.javorina.com/claim-order or https://www.beoak.com/claim-order. The Buyer may choose to request the delivery of new defect-free Goods or a repair, unless the chosen method of defect removal is impossible or disproportionately expensive compared to the other; this shall be assessed particularly with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be removed by the other method without significant inconvenience to the Buyer — the Seller shall notify the Buyer of this.
7.4 The complaint shall be resolved as soon as possible, but no later than 30 days from the date it was submitted. The Buyer shall be informed about the resolution of the complaint via email.
7.5 After a recognized complaint has been resolved by repair or replacement, the warranty period of the Goods shall be extended by the duration of the complaint process. The duration of the complaint is calculated from the day following its submission until the day the Buyer is informed of its resolution.
7.6 The Buyer is entitled to reimbursement of the reasonably incurred costs associated with filing a legitimate complaint. Such costs are considered the minimum necessary. A claim for reimbursement must be made without undue delay, but no later than one month after the end of the warranty period.
7.7 The Seller may refuse to remove a defect if it is impossible or disproportionately expensive, particularly with regard to the significance of the defect and the value the Goods would have without the defect.
7.8 The Buyer may request a reasonable discount or withdraw from the Contract if (i) the Seller refuses to remove the defect or fails to do so within a reasonable time, (ii) the defect recurs, or (iii) the defect constitutes a material breach of the Contract.
8.1 The furniture is made of solid wood, except for furniture parts for which solid wood is unsuitable. The materials used are specified in the product’s technical data sheet. Other materials used include veneered MDF, multi-layer solid panels (plywood, edge-glued panels with blockboard core), linoleum, beech or spruce solid wood, and certified upholstery materials. The veneer quality of the veneered MDF board is B/C. The central slat of double beds is made of spruce or beech wood. The structural properties and load capacity of individual products are stated in the product sheets. The dimensional tolerance allowed is ±0.2% compared to the specified dimensions (except for size changes in wooden parts caused by variations in ambient air humidity).
8.2 The solid wood used may contain natural variations, which are characteristic of this natural material, but visible areas must be professionally treated. Such variations include knots, eyes, enclosed bark, etc. Visible surfaces may contain natural deviations (knots, eyes, enclosed bark, etc.) up to a maximum area of 4 cm², as well as minor sapwood transitions, slight color variations, and structural differences inherent to solid wood. For products longer than 200 cm, longitudinal lamella joints are permitted. On internal parts of the furniture, sapwood, unlimited longitudinal joints, and natural imperfections up to 10 cm² are acceptable. On non-visible surfaces (undersides of panels, table tops, back panels, etc.), minor local unevenness, incomplete planing or sanding, and natural irregularities typical for wood are permitted.
8.3 The furniture is designed, manufactured, and adapted to withstand normal indoor temperature and humidity variations (minimum 35% and maximum 70% relative humidity). However, it is not intended for extremely dry or humid environments or for outdoor use. The moisture content of the wood used in production is 9% ± 2%. Cracks in glued joints are not permitted; however, microcracks on the surface up to 0.2 mm caused by changes in wood humidity are acceptable. Dimensional deformations due to humidity changes typically range within ±0.3% in both longitudinal and transverse directions.
8.4 In the case of custom-made furniture, deviations in workmanship are acceptable depending on the complexity of execution and the Buyer’s requirements.
8.5 During production, the furniture surface is finished in two layers. Due to the differing structure of wood as a natural material or due to environmental humidity changes after transport and unpacking, minor changes in surface quality may occur (e.g. slight roughness caused by fiber tension).
8.6 These minor changes can be easily remedied by simple treatment — light sanding and re-oiling (for oiled furniture) — which can also be done at home.
8.7 Wardrobes and cabinet sets are delivered assembled. Beds, dining tables, and desks are delivered disassembled, but their assembly is usually very simple. An assembly manual is included with all disassembled products.
8.8 Products are standardly packaged in several layers of protective and wrapping materials to minimize the risk of damage during transport.
9.1 Surface treatment of furniture with natural wax-oil-based products is currently the most common method for modern solid wood furniture. It preserves the natural character of the wood and offers the advantage of easy maintenance and full surface restoration under home conditions. However, oiling does not provide the same level of protection against moisture and mechanical damage as lacquering; therefore, the top surfaces of tables, coffee tables, and bedside tables are additionally treated with a layer of oil varnish, which significantly increases surface resistance to mechanical damage and liquid penetration. After purchasing furniture with an oil finish, it is recommended to lightly sand all surfaces (except for the top surfaces of tables, coffee tables, and bedside tables) with a sanding cloth, re-oil them, and wipe off any excess oil with a dry cloth after 1–2 minutes (included in the Javorina Furniture Care Kit). Colored surfaces should be cleaned gently to avoid leaving glossy continuous areas. With regular care 1–2 times per year, a continuous protective layer is formed, enhancing resistance to mechanical wear and liquids, giving the furniture a natural sheen and a pleasant tactile feel.
9.2 Solid wood furniture is not suitable for outdoor use and, for full functionality, must be placed indoors in an environment with a temperature between 10–30 °C and humidity between 35–70%.
10.1 The Seller stands by the lasting value of its products and offers a Guaranteed Buy-Back Program (available after 2 years from the date of delivery of the Goods). The Buyer is therefore entitled to offer the Goods back to the Seller for repurchase. The Seller undertakes, provided that all conditions listed at https://www.javorina.com/buyback or https://www.beoak.com/buyback are met, to offer the Buyer a repurchase price for the Goods.
11.1 The Seller and/or the Buyer may withdraw from the Contract only in cases specified in the Contract or in these Terms and Conditions.
11.2 If the Buyer is a consumer, they are entitled to return the Goods within 14 days if purchased remotely — for example, via the e-shop at www.javorina.com or www.beoak.com (without prejudice to Article 11.4). In such a case, the Buyer must return the Goods no later than 14 days after withdrawing from the Contract. The return is at the Buyer’s expense. The Goods must be returned undamaged, unsoiled, and without signs of use, including all accessories. If the Goods show signs of wear or use, or if any accessories are missing, the Seller is entitled to reduce the refund amount by the value decrease caused by such handling. To withdraw from the Contract, the Buyer may use the model withdrawal form attached as Appendix No. 1 to these Terms and Conditions. The withdrawal notice may be sent to the Seller’s registered address or email contact specified in the Contract.
11.3 In case of withdrawal, the purchase price paid will be refunded within 14 days of withdrawal, using the same payment method as originally used, unless otherwise agreed.
11.4 The Buyer, regardless of whether they are a consumer or not, is not entitled to withdraw from the Contract if the Goods have been customized at the Buyer’s request or if the Goods were made to order for the Buyer.
11.5 Either party may withdraw from the Contract if the other party is under liquidation, insolvent, or subject to insolvency proceedings.
12.1 Notwithstanding any other provisions of these Terms and Conditions, the Seller shall not be liable to the Buyer for any loss of production, loss of profit, loss of use, loss of business opportunities, or any other consequential, direct, or indirect damages. The Seller’s total liability under these Terms and Conditions is limited to 100% of the Contract price.
13.1 The Buyer shall have no rights to the trademarks or trade names used by the Seller in connection with the Goods, nor to any goodwill associated with them.
13.2 The Buyer undertakes to refrain from the following activities and actions:
13.2.1 altering the Goods or their packaging materials without the Seller’s prior written consent; 13.2.2 making any changes to, removing, or otherwise interfering with any trademarks, trade names, numbers, or other identification marks used on or in connection with the Goods; 13.2.3 using the Seller’s trademarks or trade names in any manner that could endanger their distinctiveness, uniqueness, or validity, or the goodwill associated with the Seller; 13.2.4 using any trademarks or trade names in connection with the Goods other than those expressly approved by the Seller; 13.2.5 using trademarks or trade names owned, used, or adopted by the Seller within the Seller’s business style or trade name; 13.2.6 using any trademarks, trade names, or packaging containing logos, trademarks, trade names, or appearances similar enough to those used by the Seller that there is a risk of confusion.
13.2.7 The Seller shall reimburse the Buyer for costs and damages finally and irrevocably awarded by a court or arbitral tribunal against the Buyer, to the extent that the design or execution of the supplied Goods infringes patents or copyrights in the Buyer’s country (except where the infringement results from a design or modification made at the Buyer’s request). The Seller’s liability under this provision shall apply only if the Buyer promptly notifies the Seller of any such claim and allows the Seller, at its own expense, to settle or defend the claim. The Buyer must cooperate with the Seller in defending such a claim. For the avoidance of doubt, this provision constitutes the sole and exclusive liability of the Seller with respect to such intellectual property rights infringements. Article 14.1.2 remains unaffected.
14.1 If the Goods are delivered abroad (i.e., outside the country of the Seller’s registered seat) and the transportation of the Goods is arranged by the Buyer or their contractual carrier, the Buyer must provide the Seller with a written confirmation that the Goods have indeed left the territory of the respective country, no later than 30 days from the date the Goods were dispatched by the Seller. Such written confirmation may be in the form of a CMR consignment note, a delivery note confirmed by the recipient, or a written declaration by the Buyer or another authorized person (e.g. carrier) confirming that the Goods were physically transported abroad.
If the Buyer fails to fulfill this obligation, they undertake to pay the Seller a contractual penalty equal to the value-added tax (VAT) applicable under the relevant laws, calculated from the total price of the relevant delivery of Goods supplied abroad under the Contract. In the event that the competent tax authority subsequently assesses VAT on the Seller, the Buyer shall, in addition to the contractual penalty specified above, reimburse the Seller for any interest and penalties additionally imposed by the tax authority.
15.1 These Terms and Conditions and the Contract shall be governed by the law of the country in which the Seller has its registered seat. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
16.1 In order to preserve the value, good condition, and functionality of the Goods, the Buyer is obliged to maintain the Goods regularly in accordance with the user manual, instructions, or other guidelines provided by the Seller. Improper or insufficient maintenance may shorten the full functionality and service life of the Goods.
16.2 The Buyer is not entitled to assign any of their claims against the Seller arising from the Contract to a third party without the Seller’s prior written consent. The Buyer is also not entitled to transfer any of their rights or obligations arising from the Contract, in whole or in part, to a third party without the Seller’s prior written consent.
16.3 The Seller is entitled to claim compensation for any damages, regardless of whether such damages are already covered by a contractual penalty or default interest.
16.4 The Buyer is not entitled to unilaterally offset any of their claims against the Seller against any obligations they owe to the Seller under the Contract.
16.5 Should any provision of these Terms and Conditions become wholly or partially invalid, null, or ineffective, the validity of the remaining provisions shall not be affected.
16.6 These General Terms and Conditions are valid and effective as of 1 November 2025.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day following the conclusion of the contract.
You may withdraw from the contract by making any clear statement addressed to the relevant Seller:
BeOak Prague s.r.o., Company ID No.: 06214517, registered office at Plynární 1617/10, Holešovice, 170 00 Prague 7, Czech Republic, e-mail: shop@javorina.com, tel.: +420 776 633 563
BeOak Alpin GmbH, Company ID No.: FL-0002.580.758-2, registered office at Feldkircherstrasse 62, 9494 Schaan, Liechtenstein, e-mail: shop@beoak.com, tel.: +423 340 48 40
JAVORINA, výrobné družstvo, Company ID No.: 00168599, registered office at Továrenská 29, Spišská Belá 059 01, Slovakia, e-mail: shop@javorina.com, tel.: +421 908 818 778
The withdrawal notice can be sent, for example, by post through a postal service provider or by e-mail.
You may use the model withdrawal form attached below, but its use is not mandatory. To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the withdrawal period has expired.
If you withdraw from the contract, we shall refund all payments received from you without undue delay, and no later than 14 days from the day we receive your notice of withdrawal. However, the refund will not be made before we have received the Goods back, or you have provided proof that you have sent the Goods back — whichever occurs first.
You are obliged to return the Goods in the same condition as you received them, i.e. without signs of wear or damage, including all parts and accessories. You are liable for any decrease in value of the Goods resulting from handling them in a manner other than what is necessary to ascertain their nature, properties, and functionality. You acknowledge that if the returned Goods are damaged, worn, or incomplete, the Seller shall be entitled to compensation for the resulting loss, which may be set off against your refund.
The refund will be made using the same payment method you used for the initial transaction, unless you expressly agree otherwise. In no case will you incur any additional costs as a result of the refund.
[SELLER – NAME, ADDRESS]
BY POST / ELECTRONICALLY (*)
Dear Sir or Madam,
I hereby notify you that I withdraw from the contract [PLEASE SPECIFY – CONTRACT NUMBER, DATE OF CONCLUSION].
Buyer Identification: Name and Surname: Address: E-mail:
Date:
____________
Customer’s Signature
(*) Delete as appropriate.